Privacy Policy (POPIA Compliance)

Hayford Traders (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

1. Information We Collect 

We may collect and process the following personal information:

– Full name and surname 

– Contact details (email address, phone number) 

– Company details (where applicable) 

– Billing and delivery addresses 

– Any information voluntarily provided via our website forms, email, or social media platforms 

2. How We Use Your Information 

Your personal information is collected and used for the following purposes:

– To provide and deliver our products and/or services 

– To respond to enquiries and communicate with you 

– To process orders and manage customer relationships 

– To improve our website, services, and customer experience 

– For marketing and promotional purposes (only where consent has been given) 

3. Sharing of Information 

We do not sell or rent your personal information. We may share your information with:

– Trusted third-party service providers (e.g. couriers, payment processors, IT service providers) 

– Regulatory authorities or legal bodies when required by law 

4. Data Security 

We take appropriate, reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, or misuse.

5. Your Rights 

In terms of POPIA, you have the right to:

– Access the personal information we hold about you 

– Request correction, update, or deletion of your information 

– Object to the processing of your personal information 

– Withdraw your consent at any time 

6. Cookies 

Our website may use cookies to enhance user experience and analyse website traffic. You may disable cookies in your browser settings if you prefer.

7. Contact Us 

For any questions, concerns, or requests relating to your personal information, please contact us at: 

Email: [insert Hayford Traders email]

8. Policy Updates 

Hayford Traders reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page.